Position summary
Industry: Wholesale & Retail Trade
Job category: Stores and Inventory
Location: Port Alfred
Contract: Permanent
EE position: No
Introduction
MAIN PURPOSE To attract and grow our customer base, through a customer facing or supportive role and in doing so increase the market share, turnover and profitability. To provide exceptional customer service by ensuring customer care, a world class shopping experience for our customers, to play a role in minimising risk and increasing profitability in your store.
Job description
KEY OUTCOMES
- Provide exceptional customer service to internal and external customers
- Recruit, select, manage and develop people to meet competence requirements
- Participate in team to ensure achievement of department and store goals
- Manage implementation and integration of new initiatives to achieve project goals
- Participate in general store operational duties
- Supervise and coach staff to meet competence requirements
- Job specific responsibilities as per Job Profile (dependant on position)
KEY COMPETENCIES
- Passion for the Customer – establish lifelong relationships with our customers
- Passion for Retail and Selling
- Living the Brand’: Personal leadership and attitude to work i.e. ‘the difference’
- Versatile communication skills
- Proven team leadership skills
- Action and results orientated
- Assertive and proactive
- Problem solving and decision making skills
- Computer Literacy skills
- Commercial acumen and numeracy
- Attention to detail
- Creative and innovative and keeps up to date on retail trends
Minimum requirements
- Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous
- Retail and or Business Management Diploma would be advantages
- 2-5 years role experience as a Foods Department Manager in Retail
- Retail experience highly advantages
- Team Management would be advantages
- Leadership and Management experience would be advantageous
- Ability to work shifts that meet operational requirements
