Founded in 2001, Studio-88 has emerged as one of the largest retailer of branded clothing and footwear in Southern Africa, offering a wide range of top international and local fashion brands. We are committed to providing exceptional value and service to our customers, and we believe in empowering our employees to thrive in a dynamic and supportive environment.
Studio-88 is proud to be an equal opportunity employer, dedicated to promoting diversity, equality, and inclusion in the workplace.
Position: General Sales Assistant Division: Operations Department: Studio Online Store Reporting to: E-Commerce Fulfillment Manager
Job Summary
Studio-88, one of the largest retailer of Branded Clothing and Footwear in Southern Africa, is seeking an Assistant for our Studio Online Store
Responsibilities
Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
Responsible for maintaining inventory accuracy of material and product items in responsible department. This may include cycle counts as required by the inventory manager.
Handle all returns, exchanges and refunds as necessary and keeping accurate record of items lost in transit by providing cost invoices and credit notes.
Maintain a tidy and well-organized stock storage system.
Maintain regular and reliable attendance.
Ensure continual quality improvement by working with customer service to incorporate appropriate customer feedback in the operational processes.
Minimum Qualifications and Experience
Grade 12 – Senior Certificate.
1-2 years experience in a retail sales environment.
Previous experience in a retail environment, especially in clothing stores, will be advantageous.
Experience in providing support to the sales team, such as restocking apparel, folding and organizing clothing, and maintaining a clean and orderly store environment.
Proficiency in handling cash, processing transactions, and using point-of-sale (POS) systems.
Inventory Control: Familiarity with stock control procedures, including restocking shelves, organizing stockrooms, and conducting spot checks.
Skills required
Strong interpersonal and customer service skills are essential for providing excellent service to clients, assisting with inquiries, and resolving customer issues.
Upselling and Cross-Selling: Ability to suggest complementary products or upsell to customers.
Have a good understanding of clothing products, brands, sizes, and fashion trends to assist customers effectively.
Strong verbal and written communication skills for interacting with customers, staff, and management.
Time Management
Customer Relationship Management: Experience in building and maintaining customer relationships to encourage repeat business and brand loyalty.
