Information Technology Specialist
CrossBoundary Group
About the Firm
Founded in 2011, CrossBoundary is a mission-driven investment firm committed to unlocking the power of capital for sustainable growth and strong returns in underserved markets. CrossBoundary provides transaction and investment advisory services, having developed a specialized expertise in unleashing investment across all sectors in these markets. Our advisory clients include governments, development finance institutions private equity firms, Fortune 100 companies, and research institutions. Learn more at www.crossboundary.com
Job Description
CrossBoundary is recruiting an Information Technology Specialist to join our team full-time. We seek candidates with extensive experience working within information technology and a proven track record of building an IT function from the ground up.
As the Information Technology Specialist, you will work closely with the CrossBoundary Group and firm leadership to build the overall IT strategy in order to meet the firm’s growing business needs. The ideal candidate must be able to work across different markets and have a willingness to travel.
Who We Are
The CrossBoundary team is a unique group made up of people who are genuinely excited by the opportunity to make a difference in some of the most challenging yet exciting markets in the world. Team members come from diverse backgrounds but share a number of qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.
Primary Responsibilities
• Support in the development of the firm’s IT strategy that will drive business improvements across the Group
• Support in the development of IT security policies and rolling out relevant system changes
• Develop and manage an IT budget that achieves the firms operational and IT goals
• Oversee IT hardware management
• Serve as the first point of contact for all staff for IT software and hardware issues, including password changes and computer issues
• Manage the firmwide anti-virus, malware, patch management, encryption, IT insurance, etc.
• Drive further development of CossBoundary’s intranet (InBounds)
• Manage and troubleshoot all our IT subscriptions (e.g., Slack, Adobe, Zoom, Dropbox, JazzHR, BambooHR, 10,000ft., Microsoft, Think Cell, Bitdefender, cloze, concur, Evernote, etc.)
• Play a supporting role with the F&O and People teams in the rollout of new systems: Sage, Bill.com, Cognos Dashboards
• Support the development, management, and ongoing implementation process of our new CRM platform – Deal Cloud
• Liaise between external parties and internal teams/offices on multiple DeaCloud related workstreams
• Become DealCloud Certified
• Oversee technical management of our CrossBoundary website along with our Head of Communications on content
• Train new staff members on IT systems across the firm
Qualifications
The ideal candidate will have the following skills and qualifications:
• Demonstrated leadership skills; preferably in a fast-moving, highly dynamic, and complex environments
• Excellent analytical ability and discipline; ability to think clearly, structure problems logically, and then design and implement solutions that focus on the core issues
• Excellent quantitative skills: ability to apply analytical rigor to complex and uncertain tasks
• Knowledge of IT systems, hardware, software, etc.
• Exceptional customer service skills
• Ability to build strong relationships with colleagues in stressful environments
• Excellent presentation skills: ability to communicate clearly and effectively with diverse audiences
• Comfort with ambiguity; ability to operate effectively in a changing context
• Willingness to work and live in a sometimes-challenging environment
• 5+ years of experience working in the information technology team of a top-tier investment or consulting firm or similar
• BSc/BA in computer science, engineering, or relevant field; MSc/MA degree preferred
Location
Candidates will join our team in either Johannesburg, South Africa, or Nairobi, Kenya.
Equal Opportunity Employer
CrossBoundary is an equal opportunity employer.
Contact
Interested candidates should apply at https://www.crossboundary.com/careers
