Submitted by Job Vacancies on 14/09/2021
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
Call Center Representative Responsibilities:
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
Job Requirements
Call Center Representative Requirements:
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
Suitable for people with a disability
Job Type
Permanent
Company Name
Bright Consulting
Contact Person
Amahle
Call us
0632152926
Remuneration
R13500
Send CV to
amahle@brightlighttraining.co.za
Job Location
Braamfontein
