SALARY:R316 791 per annum plus benefits
CENTRE:Steve Biko Academic Hospital
REQUIREMENTS:A Degree in IT or A Recognized National Diploma (NQF Level 6) in IT or equivalent qualification. At least three year’s working experience working experience in the IT field as an IT Technician. The industry recognized certifications such as MCSE/MCITP, A+, Security+, ITIL as well as other IT governance framework will 134be an added advantage. A valid driver’s licenseand own transport is compulsory. Experience in Medicom, BAS, TRANVERSAL System, Microsoft packages, Helpdesk software will be preference. Good Communication and interpersonal skills is required. Knowledge of VCE and Vblocks, Azure, good attendance profilewill be an advantage. Good planning, self–discipline skills and customer service is highly recommended.
DUTIES:Respond/resolve end user request/problems in a prompt/professional manner. Inform end user of actions required to resolve problem. Follow–up complaints of requests not resolved, Assists with the deployment of end user peripherals as well as workstation. Complete special projects as assigned or assists other team members in the completion of projects or support issues as necessary. Manage all open issues and requests. Support and maintain end user problems, troubleshooting and handle multiple priorities simultaneous. Prioritize, identify, research, and resolve technical problems. Troubleshoot functional and technical incidents occurring within SBAH environment. Excellent working knowledge of computerized production systems. Evaluate and resolve all end user peripherals issues related to hardware and software issues. Escalate warranty repairs for peripherals to appropriated vendor call centers. Assists in network issues. Escalate warranty repairs for peripherals to appropriated vendor call centers. Assists in network connectivity to all SBAH and remote offices. Provide support to users on technical related issues peripheral support computers (Desk &Laptops) printers, scanners, IP phones, etc. Provide support for multifunction and high–volume printers (Print, fax, and scan). Apple Macintosh support. Provide basic troubleshooting of corporate networks such as but not limited to local area network (LAN),wide area network (WAN), 3G& WIFI.Follow up on priority calls. Update and maintenance of knowledge base and Technical documents. Monitoring of calls to maintain effective service support. Plan and perform appropriate procedures, documentation, and inventory assessment, and other procedures related to ICT.Maintain high levels of professionalism and maintain a helpful attitude. Responsible for Manning the IT helpdesk and accurately log all service desk tickets accurately in the service desk. The appointee will be expected to perform standby and after hour duties. Set up and connect Audio/Visual equipment in the boardrooms and auditoriums. The candidate must always remain friendly and helpful towards users, even when working under pressure and adhere to Batho Pele Principles.
ENQUIRIES:Mrs.L.M Kaston Tel No: 012 354 3929
APPLICATIONS:Steve Biko Academic Hospital, Private Bag x 169, Pretoria, 0001 or hand delivered to Cnr Malherbe & Steve Biko Road, Main Entrance at Level 3.
NOTE:Applications must be submitted with a Z83 form, certified copies of ID and certificate of qualifications. Steve Biko Academic Hospital is committed to the pursuit of diversity and redress. Candidates whose appointment will promote representivity in terms of race, disability and gender will receive preference.
CLOSING DATE:03 May 2021
